Company: NutriStandard LTD
Registered office: 8 Raglan Street, London, NW5 3DA
Registration number: 11567229
Registered in England and Wales
This policy describes what information we, NutriStandard LTD (referred to as "NutriStandard"), collect when you use our websites, services, mobile applications, products, and content (referred to as "Services"). It also provides information about how we store, transfer, use, and delete that information, and what choices you have with respect to the information.
This policy applies to the NutriStandard online platform dedicated to food and nutrition, calorie and nutrient information, social interaction with peers and experts, and other tools used to improve general well-being of our users, including the website and mobile applications, and other NutriStandard websites, as well as other interaction (e.g. customer support conversations, user surveys and interviews etc.) you may have with NutriStandard LTD.
This policy applies where we are acting as a Data Controller with respect to the personal data of users of our Services; in other words, where we determine the purposes and means of the processing of that personal data. For content and data that you upload to or make available through the Service ("User Content"), you are responsible for ensuring this content is in accordance with our Terms of Service, and that the content is not violating any laws or other users rights.
We at NutriStandard are committed to safeguarding the privacy of our users. Our business model is to provide a paid service to users who need additional features on top of the free version and does not rely on widespread collection of general user data. We also reserve our option to serve publicity, in the form of ads on our website or within any or our digital products. We will only collect information that we need to deliver the service to you and continue to maintain and develop the service.
NutriStandard may collect, store and process various kinds of data, with different legal grounds, as listed below. For the personal data that we collect, in order to be able to provide our services, we provide easy access for you to modify this information in the dedicated user account and/or user profile sections of the NutriStandard website or mobile app.
The overall purpose of collecting data is to operate the NutriStandard platform, provide our service and to describe clearly your account or profile information as well as your information regarding food, nutrition, general well-being or social interactions with other users.
For the categories of data that require your consent, we will actively ask you for consent before collecting any data. You can give and revoke your consents at any time when logged in on NutriStandard.com or on our mobile applications. If you have difficulties in finding or modifying your consent, please contact us directly using the information provided at the start of this document.
Information about personal data we collect
User account information
When you register for NutriStandard Services, we collect personal data in the form of your email address. Later on, in a section dedicated to the user account ("Account"), we collect personal data such as: your email address, name, phone number, city, district/area, country, profile picture.
In order for us to provide a better, more personalized service, you have the option to provide further data in a section dedicated to the user profile ("Profile"). In Profile we collect personal data such as sex, date of birth, and information about your food preferences and choices, nutrition, habits, social interaction, notes and other preferences etc. This information is used to provide our service tailored to you and your needs, background and preferences.
When you continue using the NutriStandard Services you regularly upload personal data onto your account such as, depending on your use of the Services; food you eat, your calorie intake, weight loss goal/weight gain goal, activity/diet routines, water intake, notes on how you feel, your body measurements as well as other personal notes. This data is an integral part of our service and is used by us to provide our services like giving you the ability to share food and nutrition data with other users, receiving tailored information and suggestions from NutriStandard etc. Please refer to our Terms and Conditions for more information about our services and the conditions under which we provide these services, regardless if they are in a free or paid form.
An integral part of our Services is the ability for you to receive email notifications or mobile app notifications. These are used to raise your attention about actions that are taking place on the platform for example receiving a new interaction with another user or new content that might interest you based on your user profile etc. This function of our service is a useful feature as it allows you a real-time interaction with our Services and is required to deliver the Service to you as user, in the legitimate interest of our service.
The information and personal data we described and collect may be used for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. This is required to deliver the Service to you as user, by taking steps, at your request, to enter into such a contract (Terms of Service) cf. GDPR art. 6 (1) b.
Customers that choose to purchase a paid version of the Services provide our payment processors with billing details such as credit card information, billing email, banking information, location at the time of transaction and/or a billing address. The customers also provide NutriStandard with billing details such billing email, billing name and address, that will be included in the invoicing process kept as records in accordance to the legal requirements of taxation and accounting laws.
The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. This data may be used for the purpose of delivering the Services to you. Collecting this information is required for performing the contract we entered into with you, at your request (our Terms of Service) cf. GDPR art. 6 (1) b. Additionally, this information needs to be retained in order to comply with accounting and tax regulation cf. GDPR art. 6 (1) c.
When you as a user interact with NutriStandard and while using our Services, we collect meta-data to provide additional context about the way the Service is being used. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our server software and our analytics tracking system.
When you register as a user on NutriStandard.com or our mobile apps, we collect and use Internet Protocol (IP) address and location data to determine the language you would be most likely to use and country for which we would provide our Services to.
Product Analytics data
NutriStandard logs clicks when you as a user interact with our websites or apps, when you visit a page, or use a part of our Services.
Technical log data
Like most digital services, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited within the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
NutriStandard may collect information about devices used to access the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this information depends on the type of device used and its settings.
We receive information from you and other third-parties that helps us approximate your location. We may, for example, use an IP address received from your browser or device to determine approximate location. NutriStandard may also collect location information from devices in accordance with the consent process provided by your device.
The legal basis for this processing is our legitimate interests cf. GDPR art. 6 (1) f, namely using this data for the purpose of ensuring the proper administration of our website and business, analysing the use of the website and services, monitoring and improving our website and services, improving the user experience, preventing abuse, and assisting users with support inquiries.
Customer Support Information
We may process information that you send to us, should you choose to submit a feedback note, write to us a support request via email, or contact NutriStandard by any means for support purposes. If you contact us, we may use your Account, Profile, Transaction or Usage Information to respond.
Collecting this information it is required for performing the contract we entered into with you, at your request (our Terms of Service), as well as our legitimate interest of handling your requests cf. GDPR art. 6 (1) f.
Product & Marketing communication
We may process information that you provide to us for the purpose of subscribing to our email newsletters or marketing communication. You can opt-in to emails such as digests, newsletters, product improvements, surveys or other marketing channels through your Account dedicated page. Marketing will only be sent to you by NutriStandard; no personal data will be transferred to third parties for marketing purposes (other than possibly to service providers on assignment by NutriStandard to deliver the marketing message, however these providers do not have any rights to use the data for any other purposes than to what they have been assigned to, on behalf of NutriStandard).
The product and marketing data may be processed for the purposes of sending you relevant product information or newsletters. The legal basis for this processing is your consent cf. GDPR art. 6 (1) a.
Service and transactional notifications
Sometimes we'll send you emails about your account, service changes or new policies. You can't opt out of this type of "service or transactional" emails (unless you delete your account from the Account section of NutriStandard website or mobile application).
The legal grounds for collecting this information is that it is required for performing our commitment about communicating changes in plans and pricing to you in the contract we entered into with you, at your request (our Terms of Service) cf. GDPR art. 6 (1) b, and our legitimate interest of communicating important information about your account to you, cf. GDPR art. 6 (1) f.
We may process information that you choose to share with us if you participate in a focus group, contest, activity or event, apply for a job, interact with our social media accounts or otherwise communicate with NutriStandard.
The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests cf. GDPR art. 6 (1) f, namely the proper administration of our website and business and communications with users.
In an ongoing effort to improve our Services, additional personal data may be collected from you. In such cases, we will notify you when the personal data collection takes place.
NutriStandard's Services are based on a profound knowledge of best practice with regard to nutrition best practices and general well-being of our users and customers. NutriStandard may cooperate with nutritionists and other experts in the field of health, fitness or coaching and general well-being to stay on top of the latest research and science. In addition, NutriStandard analyses the usage of the Services, in order to provide you as a user with the most relevant features of the Services as possible with regard to your personal goals. In analysing the usage of the Services, NutriStandard will process certain data for profiling. Profiling means processing of your and other users’ personal data to analyse or predict aspects of your use of the Services, behaviour and, location in reaching your health goal. The data processed will be user habits where we will track actions taken by you such as when you move between screens, press buttons and take actions on the Services. The purposes of the profiling are to monitor how engaged users are in different features of our Services, find out ways to make the Service more effective (fit for purpose) and vary the features or content to better match your individual usage patterns and preferences.
The profiling of your data can also be used as the basis for marketing towards other new potential customers on other platforms than the NutriStandard Services, such as other social media platforms. Please note that this so called look-a-like-process of recruiting new customers does not mean that you will receive any marketing. Nor does it mean that any other third parties will gain access to your data for any other purpose than for NutriStandard to reach new customers, i.e. third party providers (for example social media) will only process your data on behalf of NutriStandard as processors, see further under transfer of data below.
You will only receive personalized marketing messages as a result of the profiling, if you provided specific consent for the communication via the opt in options provided in your Account page. You can always opt-out of these messages by following the unsubscribe link present in the marketing communication or by reassessing your options on your Account page.
We will retain your personal data as follows:
Transaction information will be retained for a minimum period specified by the applicable taxation and accounting laws. All other data and information about you, used for delivery of Service, product and marketing, will be retained as long as you have given us consent to use this information.
The period of retention of usage information will be determined based on the need for historical data to determine statistical validity and relevance for product decisions and technical monitoring.
Regardless of the provisions above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
NutriStandard uses internet cookies in order to function properly. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them).
If you do not accept cookies, you can prevent cookies from being saved on your computer by changing the settings of your web browser. You can also delete cookies which have been previously stored. In such cases, please refer to the help section of your internet browser. If you choose not to accept cookies, you can still use our Services, but their functionality may severely impacted.
Managing and deleting your personal information
If you have a NutriStandard account that you created on our websites or mobile applications, you can access, modify or export your personal information, or delete your account in Account and Profile sections. If you delete your account, your information and content will be unrecoverable after that time. You may instruct us at any time not to process your personal information for marketing purposes, by adjusting the given consent in your Account. We may withhold personal information that you request to the extent permitted by law.
You have the right to receive your personal data which you have provided to NutriStandard by downloading it from a dedicated section in your Account page, in accordance with relevant personal data regulation, provided that such request does not adversely affect the rights and freedoms of others. If you have difficulties in finding or modifying your Account or the option of downloading your personal data, please contact us directly using the information provided at the start of this document.
As an individual you are granted rights according to the applicable data protection law:
The right to access to your personal data,
The right to rectification of your personal data,
The right to object to and restriction of our processing of your personal data,
The also right to be forgotten; erasure of your data,
The right to data portability.
The rights are not absolute, and you may read more about your rights in the EU general data protection regulation Chapter III, or at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en
Transfer of data
Personal data collected from you may be shared with third-party providers of NutriStandard that process personal data on behalf of NutriStandard; such as and not limited to server hosting providers, data storage providers, companies carrying out system and sales performance monitoring, customer support systems- and payment service providers. These service providers will be considered processors of your personal data. In the case we do need to share data with the mentioned external providers, NutriStandard will have a valid contract of service with these providers.
NutriStandard will always apply safeguards to protect your personal data from unauthorized disclosure. We may also transfer your personal data in the event that our business (or part of it) is sold, for instance as part of a merger or acquisition. In case of transfer of data to third parties that are outside of the EU or EEA and that do not offer an adequate level of data protection, NutriStandard will apply the EU Commission's model clauses and/or binding corporate rules, or similar instruments/mechanism, for the safeguarding of integrity and security.
In no event does NutriStandard transfer personal data to third parties with the right for such parties to use the data other than on behalf of NutriStandard.
NutriStandard may further disclose your personal data in order to comply with a legal or regulatory obligation, if we reasonably believe that this is required by law, regulation or other legislation, or in order to protect and defend NutriStandard, our business partners or users’ rights and interests, subject always to relevant applicable personal data regulation.
You acknowledge that personal data that you submit for sharing or publication purposes through our website or services may be available, via the internet, around the world. Included in our Services is offering you the ability to share parts of your data with NutriStandard, other users, visitors or general public. In these cases, you are the sole responsible of cautious use of the sharing abilities and the data shared. We cannot prevent the misuse of data that you share with other parties via our Services.
In some circumstances your personal data may be transferred to countries outside the European Economic Area (EEA). NutriStandard uses partner hosting facilities for storing all Services related data, including personal data we collect, that are situated in the European Union. The hosting partner is ISO certified in industry specific standards. The hosting facilities for backup of data are also situated in the European Union. For temporary hosting needs, fail-safe or backup measures we may need to transfer data to data-centers or providers located in the United States. Transfers to the United States will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
Questions or complaints
If you have any questions, feedback or complaints about our processing of your personal data, you are welcome to contact us at email@example.com. You also have the right to lodge a complaint with a supervisory authority.
Security of the personal data we process
The security and integrity of your personal data are very important to us. In addition to complying with applicable relevant personal data regulation, we use accepted industry standards, technologies, and procedures, such as encryption, secure communication over domains, security software, etc., in order to protect the integrity of your personal data and to prevent any unauthorized access.
NutriStandard Services, web sites or mobile applications may encounter performance or development errors. NutriStandard LTD does not take responsibility for the errors that you may encounter. NutriStandard LTD will endeavour to minimize the number and the gravity of these situations and asks all users to report the encountered errors to the NutriStandard team as quickly as possible.
Despite our best efforts and safeguards, there is always a risk of unauthorized access to your personal data. By using our Services, you assume this risk of no system being 100% safe.
As a user you should also take security measures such as securely setting and storing strong passwords, limiting access to your computer and browser and logging out after having used the NutriStandard Services on shared devices.
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Copyright © 2021 - NutriStandard LTD, London
Copyright © 2021 - NutriStandard LTD, London